FAQS

Where are you located? 

We primarily take clients in Canada and the U.S.A. Contact us to find out more information.
 

What services do you offer? 

At this time we offer Matchmaking, Dating Coaching, Online Dating Profile Revamping, Events + More. Also check out christiansingleshub.com to see a new platform for Christian Singles. 

Is your database really free to join?

Yes the database is free to join, although joining the database doesn't guarantee a date. It depends on our clients at the time of submitting your profile. 

Am I guaranteed to find love?

We cannot guarantee love, and anyone that says they can is trying to sell you on an idea. When you sign up for Matchmaking you sign up for a partnership with your Matchmaker. As the saying goes it takes two to tango and this is no different. Your Matchmaker can only do so much, but it requires effort on your part as well.

Do you work with anyone that applies?

No, we are selective with people we work with. Why? We believe that you cannot be in a healthy relationship without being a healthy individual, so we, therefore, have the right to decline our services to anyone who we think is unfit. 

Do you only work with Christians?
No, we do work primarily with Christian clients so you may not be the best fit if you are not a Christian as most of our network would be Christian singles, but that being said we know so many great Matchmakers that we would love to introduce you to if you aren't a fit for us. Schedule a call and someone from our team would be happy to chat regarding your options. 

How does this differ from a dating app?

 All of your matches are pre screened and selected for you. It will be quality over quantity which is why it’s not 100’s of profiles sent to you.
 

I met someone amazing and I don't need your service anymore. Can I get a refund?

No. We hope that you do meet someone amazing and that is our goal. 

I haven't had a match yet and I feel like I have been waiting for awhile, can I have a refund?
No refunds. No exceptions. This process takes time and we'd prefer to set you up with strong mutual matches instead of just throwing random matches. Please be patient and know that we are doing the best we can. We are happy to send you an update with all the notes on file of how hard we have been working on your behalf.

Am I guaranteed to meet someone?

No, we cannot guarantee anything because this is a partnership. We can introduce you to great people, but it is up to you to follow through. 

Will I be guaranteed an introduction when I am sent a match? 

No. There will need to be a mutual match which isn’t always the case.
Remember that just because someone is not interested this does not reflect you at all and best to not take it personally.

What happens after I receive a match?

Once you have received a match please let us know within 24 hours if you are interested. At this point we will then send your profile to them to see if it a mutual match. If it is then you will be looped into an email exchanging contact information and the rest is history.

Why should I choose to work with your company over a competitor?

A company is only as good as the Matchmaker at work. You need to find a Matchmaker that genuinely cares, who has your best interest at heart, and someone who is intentional in the process. If that is us then great! If not we would be happy to refer you to another Matchmaker.